Our Policies
Our Moving Polices
Pricing policy
- The Price of the service is determined based on the number of rooms being moved, the number needed of movers, distance and the estimated service time.
- The company may provide fixed prices of the moving services.
- Boxes, Insurance, gas, dolly, 4 wheeler, special blankets, plastic shrink wrap and other equipment are totally covered with the estimated price of the service.
- Hourly rate time only starts upon arrival and stops after we unload. the client is not required to pay for the travel time back.
- Discounts may be made to the service total estimated price.
Booking and reservation
- We encourage our valued customers to book the service at least 2 weeks prior to the moving date to ensure the availability and to proper well for the service.
- Customers still have an option to contact us for last minute moving and our team will try with the best effort to find a moving solution
Booking and reservation
- We encourage our valued customers to book the service at least 2 weeks prior to the moving date to ensure the availability and to proper well for the service.
- Customers still have an option to contact us for last minute moving and our team will try with the best effort to find a moving solution.
Damage and Liability Policy
- In the event of damage during transportation due to an error by the team, the damage will be assessed, and appropriate compensation will be provided as per the agreement.
- The company is not liable for any damage to the furniture if it is not packed properly by the customer.
- The customer must notify the company of any damage within a maximum of *two hours* after the transportation process. If this is not done, the company will not assume any responsibility for the damages.
- The company is not liable for any damage to electrical equipment that does not function after transportation if it was not tested before the process. Therefore, we encourage our customers to test their electrical devices before and after transportation to ensure their safety and confirm that any damage is a result of the transportation.
- The company is not liable for any damage that may occur to any piece of
- furniture after it has been handled by the customer
Cancellation and Refund Policy
- ⦁ The client may cancel or postpone service 72 hours (3 days) before the moving process begins and the fee will be fully refunded. If the cancellation occurs within less than 72 hours, *50% of the service cost will be deducted. If the transportation process has already started, service fee will fully apply.
- If the drop off location representative does not arrive at the location at the scheduled time and does not respond to communications for 30 minutes, the service will be rescheduled and the failed moving fee will fully apply.
Customer Service and Complaints Policy
- The company is committed to providing professional and prompt service while respecting customers and their property and their belongings.
- There is zero tolerance for any racial, ethnic, or any other form of discrimination by our team or by customers.
- The team is committed to treating pets kindly.
- In the event of a complaint, the customer can contact us via email or phone, and a response will be provided within 24 hours.
- Any issues or disputes will be handled amicably to ensure customer satisfaction.
Cancellation and Refund Policy
- The company is committed to providing professional and prompt service while respecting customers and their property and their belongings.
- There is zero tolerance for any racial, ethnic, or any other form of discrimination by our team or by customers.
- The team is committed to treating pets kindly.
- In the event of a complaint, the customer can contact us via email or phone, and a response will be provided within 24 hours.
- Any issues or disputes will be handled amicably to ensure customer satisfaction.
Safety, Security, and Privacy Policy
- All transportation operations are conducted in compliance with safety standards to avoid any injuries or damages.
- The transportation of hazardous, flammable, or illegal materials is strictly prohibited.
- The team reserves the right to refuse the transportation of any item that may pose a safety risk and/or without providing a reason.
- The team may take photos or record videos of the moving process, and your belongings may appear in these recordings. This is done for advertising purposes and is a common practice in the transportation industry.
Our Delivery Policy
Pricing Policy
- The price is determined based on distance, size, and the number of items being moved,
- Each 1 order is considered to be 5 items or less, additional charge will apply for any order exceeding 5 items.
- Special offers may be available for new customers or recurring orders.
- At MMDS, we respect our clients and we’re flexible with payment processes. However If a client delays payment beyond the agreed time, the company still reserves the right to impose a late fee or suspend the service until payment is made.
Booking and reservation
- The service must be booked at least 24 hours in advance to ensure truck availability.
- A rapid delivery service can be requested for an additional fee.
- Delivery time, date may be adjusted by the company based on weather conditions or traffic, and the customer will be informed of any changes.
Damage and Liability Policy
- The company is not responsible for any damage to the goods if it is not packed properly by the customer.
- In the event of damage during transportation due to an error by the team, the damage will be assessed, and appropriate compensation will be provided as per the agreement.
- The company is not liable for damages resulting from pre-existing defects in the furniture or poor assembly prior to transportation.
- The customer must notify the company of any damage within a maximum of *two hours* after the transportation process. If this is not done, the company will not assume any responsibility for the damages.
Cancellation and Refund Policy
- The client may cancel or postpone service 12 hours before the delivery process begins and the fee will be fully refunded. If the cancellation occurs within less than 12 hours, 50% of the service cost will be deducted. If the transportation process has already started, service fee will fully apply.
- If the drop off location representative does not arrive at the location at the scheduled time and does not respond to communications, the order will be rescheduled and the failed delivery fee will fully apply.
Customer Service and Complaints Policy
- The company is committed to providing professional and prompt service while respecting customers and their property.
- In the event of a complaint, the customer can contact us via email or phone, and a response will be provided within 24 hours.
- Any issues or disputes will be handled amicably to ensure customer satisfaction.
Safety, Security, and Privacy Policy
- All transportation operations are conducted in compliance with safety standards to avoid any injuries or damages.
- The transportation of hazardous, flammable, or illegal materials is strictly prohibited.
- The team reserves the right to refuse the transportation of any item that may pose a safety risk and/or without providing a reason.
- The team may take photos or record videos of the transportation process, and your belongings may appear in these recordings. This is done for advertising purposes and is a common practice in the transportation industry.
